From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement

Type

Book

Authors

David W. Hutton

ISBN 10

0873894731

ISBN 13

9780873894739

Tags

Leadership, Quality Control, Total Quality Management, Organizational Change

Description

It's one of the best-kept secrets of the corporate world: for years, leading companies have been quietly using the Baldrige framework - not just to apply for this prestigious award - but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors - such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens. - from Amzon

Number of Copies